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As part of the website update, we are changing where mentor profiles appear on the website based on availability and pause settings.
All active mentors must have a profile on SCORE.org. However, based on volunteer and client feedback, we’re improving how and where profiles appear based on their availability settings (mentoring request limit reached checkbox), pause settings (pause mentor assignments checkbox in Engage), and the direct request settings.
The direct request and pause settings are adjustable in the Engage system. For instructions on how to adjust these settings, please refer to How to: Update Your Profile (Engage).
The table below outlines where profiles will appear on the website and the public-facing messaging on the profile. Please note that the "Availability = MRE" limits correspond to direct requests only at this time.
| Availability (request limit reached) | Accepting Direct Request? | Where Does This Profile Appear on the Website? | Profile Availability Messaging | Call-to-Action Button Label |
|---|---|---|---|---|
| Available | Yes |
|
There is no availability messaging on this profile. | Request This Mentor |
| Available | No |
|
We will do our best to match you with this mentor (depending upon their schedule) or another similarly experienced mentor. (NEW) | Request This Mentor |
| Not Available (met limit) | Yes or No (doesn’t make a difference) |
|
This mentor is not available at this time. (NEW) | Browse Similar Mentors (NEW) |
| Paused | Yes or No (doesn’t make a difference) |
|
This mentor is not available at this time. (NEW) | Browse similar mentors (NEW) |
