When a SCORE volunteer, client or other person has any grievance, including appeals of local chapter decisions, the following procedure will be used:

• A written statement clearly stating the details of the grievance and the desired outcome will be sent to the District Director within 10 business days. The District Director will provide an answer within the following 10 business days.

• Any issue involving the District Director should include the Regional Vice President and Vice President of Field Operations immediately.

• If the District Director is unable to resolve the issue, the escalation of any appeal will proceed to the Regional Vice President, then to the Vice President of Field Operations.

• The decision by the SCORE Vice President of Field Operations shall be final and communicated in writing to all parties.

 The records of both the ethics violation and the grievance procedures shall be retained at the SCORE Headquarters office for five years.