What changed?

A new checkbox field, “Service Suspended,” has been added to the Client Contact record to indicate if a client is blocked. This field is visible to staff and volunteers but can only be edited by the Technology team.

What does "blocked" mean?

Any future MREs or workshop registrations will be blocked for the flagged email.  Existing MREs and registrations will not be removed, nor will the system automatically update existing MREs or workshop registrations.  Policies to address existing MREs and registrations are being developed.

Why is this change being implemented?

This change is implemented to prevent clients who have violated SCORE's code of conduct or engaged in spamming from requesting mentoring services or registering for local live events, ensuring compliance with community guidelines.

Who will be impacted by this change?

Clients marked as “Service Suspended” will be impacted, as they will lose access to request SCORE services using their current email. Additionally, SCORE staff and volunteers will have visibility into which clients are suspended.

What action should be taken because of this change?

SCORE's Technology team should update the field after receiving approval from the Field Operations and Compliance teams to block a client. Staff and volunteers should refer to the field to identify clients who are suspended, and any inquiries about a suspension should be directed to [email protected].